Refund and Returns Policy

Thank you for shopping at JS Closet.

We hope you love your purchase, but we understand that sometimes things don’t work out. This is our return and refund policy.

Returns

• Return Window: You may return most items within 2 days of delivery. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Exceptions: Some items are non-returnable, such as [list non-returnable items, e.g., personalized items, sale items].
• Return Shipping: You are responsible for paying for return shipping costs.

Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
• Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. It often takes several business days for a refund to be processed.
• Sale items: Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thejscloset.com

Shipping

To return your product, you should email at support@thejscloset.com

Please note: We cannot guarantee that we will receive your returned item. Therefore, we recommend shipping your return with a trackable shipping service and purchasing shipping insurance.

If you have any questions about our return and refund policy, please contact us at support@thejscloset.com